Data & Privacy
This Privacy Policy explains what personal information 2428 collects from Philippine players, how that information is used, and the steps taken to keep it secure. By creating an account or using the platform, you confirm that you have read and understood this policy. If you have any questions, the FAQ page addresses the most common privacy queries from our players.
Last reviewed: June 2025
What We Collect
When you register on 2428, we collect your full name, Philippine mobile number, date of birth, and a username of your choice. This information is required to create a verified account and to comply with responsible gaming obligations that apply to Philippine online gaming platforms. Your date of birth is verified to confirm that you meet the minimum age requirement of 21 years old. We do not collect more registration details than are necessary to open and manage your account. This data is stored securely and is never shared with unaffiliated third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos, 2428 records transaction amounts, timestamps, payment method references (such as GCash or Maya account identifiers), and transaction outcomes. Full payment card or bank account numbers are never stored on our servers — these are handled directly by the payment provider using their own encrypted systems. Transaction records are retained as required by applicable Philippine regulations and are used for account management, dispute resolution, and fraud prevention. You can review your own transaction history at any time from within your account dashboard. If you dispute a transaction, these records are the basis for our investigation.
We collect information about how you interact with the 2428 platform, including the games or betting markets you access, session durations, and the features you use most frequently. This usage data helps us improve the platform experience for all Philippine players — for example, by prioritising sports markets that are popular locally such as PBA basketball and Philippine football. Usage patterns may also be reviewed by our responsible gaming team to identify players who may benefit from support tools such as deposit limits or session reminders. This data is analysed in aggregate and is not used to profile individual players for advertising purposes. No usage data is sold to external parties.
When you access 2428 from your Philippine mobile device or browser, our servers automatically log basic technical information including your IP address, device type, operating system version, and browser type. This technical data is used solely for security monitoring, fraud detection, and ensuring that the platform loads correctly across different Philippine mobile networks and devices. IP addresses may be used to detect unusual login locations that could indicate unauthorised account access, at which point our security team may contact you via your registered mobile number. We do not use device fingerprinting or any invasive tracking method beyond what is described here. Technical logs are retained for a limited period and are then securely deleted.
How We Use It
The primary reason 2428 collects personal data is to provide you with a fully functional online betting and gaming experience on a platform built for Philippine players. Your registration details allow us to verify your identity, process your transactions in Philippine pesos, and deliver account notifications to your registered mobile number. Without this data, it would not be possible to maintain account security, process withdrawals, or respond to support requests. We use your betting and gaming history solely to display your personal records back to you — not to manipulate outcomes or target you with unsolicited offers. All data processing is carried out in direct support of the services you have signed up to use.
Security and fairness are non-negotiable at 2428, and personal data plays an essential role in both. Transaction records and login data allow our security team to detect and respond to unusual account activity, including suspected fraud, money laundering, or unauthorised access attempts. Age verification data ensures that all players on the platform meet the minimum age requirement, in line with responsible gaming obligations applicable to the Philippine market. Where fraud or rule violations are identified, account data may be shared with relevant Philippine regulatory or law enforcement authorities as required by law. These security measures protect not just the platform but every legitimate player using 2428.
Aggregate usage data from across the 2428 platform helps our product team understand which features, sports markets, and game categories are most valued by Philippine players. This insight drives decisions about which new betting markets to add, how to streamline the mobile interface, and where to focus customer support resources. We may also use anonymised data to assess the effectiveness of platform changes after they are deployed. No individual player is singled out for analysis — all improvement decisions are based on patterns across the player base as a whole. If you would like to opt out of having your anonymised usage data included in aggregate analysis, you can make this request by contacting support at the email address shown in the footer.
Your Rights
Request a copy of the personal information 2428 holds on your account at any time by contacting our support team via the email address in the footer.
If any of the personal details we hold are incorrect or outdated, you can request a correction. Keeping your account data accurate helps ensure smooth withdrawals and account security.
You may request deletion of your personal data, subject to regulatory retention requirements. Accounts with outstanding balances or unresolved disputes must be settled before deletion can be processed.
Where data processing is based on your consent, you may withdraw that consent at any time. Note that withdrawing consent for essential processing will affect your ability to use the platform.
You can request your personal data in a structured, commonly used format. This allows you to transfer your information to another service if you choose to do so in the future.
If you believe your data rights have not been respected, you may contact our support team first. If the matter is unresolved, you may escalate to the appropriate Philippine data protection authority.
2428 may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine data protection regulations, or operational requirements. When material changes are made, registered players will be notified via their registered Philippine mobile number or through a visible notice on the platform before the changes take effect. The effective date at the top of this page will be updated accordingly. Continued use of your 2428 account after any update constitutes acceptance of the revised policy. We recommend reviewing this page periodically so you always know how your personal data is being handled. If you have any questions about this policy or any privacy-related matter, the most direct route is to contact our support team using the email address shown in the site footer.
Our support team is here to help Philippine players with any data or privacy queries. You can also visit our FAQ page for quick answers to the most common account questions.